National Telecommunications Commission(NTC)

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Date: Dec. 18, 2020, 10:30 a.m.

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Date: 2020-12-18 14:01:22.000000

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Date: 2020-12-18 14:02:59.000000

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Complaint against Globe Telecom

Published by National Telecommunications Commission(NTC) on Dec. 18, 2020.
Requested from NTC by M. Balasabas at 10:30 AM on Dec. 18, 2020.
Purpose: Claim for damage, incorrect and over charging
Date of Coverage: 11/01/2020 - 12/18/2020
Tracking no: #NTC-686255039048

M.MARON Dec. 18, 2020, 10:30 a.m.

Globe Telecom has incorectly processed my request and overcharged my account. My outgoing services has beed disconnected for several days now which affected my work and until now they didn’t fix the issue. They even forfeited the remaining internet data because they terminated my contract few weeks before maturity of my plan. my request is to renew my plan without gadget and lower package. Pandemic na nanloloko pa sila ng customers!

D.DAQUIOAG Dec. 18, 2020, 2:01 p.m.

December 18, 2020 Dear Ma. Lovely Jinky, Thank you for your request dated Dec 18, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint against Globe Telecom. We received your request on Dec 18, 2020 and will respond on or before Jan 08, 2021 10:30:45 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy02ODYyNTUwMzkwNDgM, for request with ticket number #NTC-686255039048. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 18, 2020, 2:02 p.m.

December 18, 2020 Dear Ma. Lovely Jinky Maron, Greetings! Thank you for your request dated Dec 18, 2020 10:30:45 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Complaint against Globe Telecom. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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