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Date: July 26, 2021, 10:55 p.m.

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Date: 2021-07-27 10:26:11.000000

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Date: 2021-07-27 14:26:53.000000

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Complaint Against Globe Telecom

Published by National Telecommunications Commission(NTC) on July 26, 2021.
Requested from NTC by R. Pascua at 10:55 PM on July 26, 2021.
Purpose: How to formally document a complaint against Globe Telecom via NTC
Date of Coverage: 06/23/2021 - 07/26/2021
Tracking no: #NTC-607990915313

R.REALUBIT July 26, 2021, 10:55 p.m.

Good day! I would like to request for information regarding the process of submission of complaint against Globe Telecom. Their support department has not properly accommodated my request for disconnection of my Globe at Home Fiber subscription. My account remains active despite my sending of requests a few times since the 3rd week of June. I am going to need the following from them so I can check myself where the disconnect is: - A copy of all requests I made including the ticket numbers and their notes - A copy of the recordings of their outbound calls addressed to me

D.DAQUIOAG July 27, 2021, 10:26 a.m.

July 27, 2021 Dear Roland Eric, Thank you for your request dated Jul 26, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint Against Globe Telecom. We received your request on Jul 26, 2021 and will respond on or before Aug 16, 2021 10:55:49 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy02MDc5OTA5MTUzMTMM, for request with ticket number #NTC-607990915313. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS July 27, 2021, 2:26 p.m.

July 27, 2021 Dear Mr. Roland Eric Realubit, Greetings! Thank you for your request dated Jul 26, 2021 10:55:49 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked this office for Complaint Against Globe Telecom. Response to Request In reference to the above request, you may file your complaint to the Consumer Welfare and Protection Division (CWPD) as the Operating Unit in-charge to all complaints on services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. May we advise you to follow your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to : GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DELILAH F. DELES Deputy Commissioner FOI Decision Maker

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