National Telecommunications Commission(NTC)

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Date: Dec. 16, 2020, 9:53 p.m.

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Date: 2020-12-17 07:37:34.000000

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Date: 2020-12-17 08:40:31.000000

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Complaint Against Globe Telecom

Published by National Telecommunications Commission(NTC) on Dec. 16, 2020.
Requested from NTC by P. Quirong at 09:53 PM on Dec. 16, 2020.
Purpose: Personal
Date of Coverage: 11/01/2020 - 12/16/2020
Tracking no: #NTC-528198486462

J.CAPULONG Dec. 16, 2020, 9:53 p.m.

I'd like to know how to file a formal/legal complaint against globe and their customer service. I have requested a plan change last November and afterwards, they will no longer assist me when I had questions because the information I give them for "verification" no longer match their records. The case number I was given also does not exist according to another "specialist" I spoke later on. They will not assist me further citing the data privacy law. This makes me believe there has been unauthorized changes in my accounts. I have multiple account with them.

D.DAQUIOAG Dec. 17, 2020, 7:37 a.m.

December 17, 2020 Dear Johann, Thank you for your request dated Dec 16, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint Against Globe Telecom. We received your request on Dec 16, 2020 and will respond on or before Jan 06, 2021 09:53:22 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy01MjgxOTg0ODY0NjIM, for request with ticket number #NTC-528198486462. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 17, 2020, 8:40 a.m.

December 17, 2020 Dear Johann Capulong, Greetings! Thank you for your request dated Dec 16, 2020 09:53:22 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked assistance for Complaint Against Globe Telecom. Response to Request: In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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