National Telecommunications Commission(NTC)

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Date: Sept. 14, 2020, 2:51 p.m.

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Date: 2020-09-14 19:29:16.000000

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Date: 2020-09-14 19:44:15.000000

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Complaint against Globe Telecom

Published by National Telecommunications Commission(NTC) on Sept. 14, 2020.
Requested from NTC by S. Mayuga at 02:51 PM on Sept. 14, 2020.
Purpose: Personal
Date of Coverage: 08/26/2020 - 09/14/2020
Tracking no: #NTC-221961351031

S.MAYUGA Sept. 14, 2020, 2:51 p.m.

I’d like know how I can file a conplaint against Globe Telecom. I’ve asked them numerous times to disconnect my account but my account is still active and billing me with current charges. I can’t talk to any customer service as I’m always redirected to talk to their robot.

D.DAQUIOAG Sept. 14, 2020, 7:29 p.m.

September 14, 2020 Dear Sarah Jayne, Thank you for your request dated Sep 14, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint against Globe Telecom. We received your request on Sep 14, 2020 and will respond on or before Oct 05, 2020 02:51:48 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yMjE5NjEzNTEwMzEM, for request with ticket number #NTC-221961351031. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 14, 2020, 7:44 p.m.

September 14, 2020 Dear Sarah Jayne Mayuga, Greetings! Thank you for your request dated Sep 14, 2020 02:51:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint against Globe Telecom. Response to Request In reference to the above request, may we advise you to visit/contact our Consumer Welfare and Protection Division (CWPD) of this office for the complaint on services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru [email protected] or due to the pandemic situation, before you proceed to the office please call the following contact numbers : 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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