National Telecommunications Commission(NTC)

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Date: Dec. 31, 2020, 2 p.m.

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Date: 2021-01-05 09:30:36.000000

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Date: 2021-01-05 11:51:25.000000

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Complaint against Globe Telecom

Published by National Telecommunications Commission(NTC) on Dec. 31, 2020.
Requested from NTC by A. Andres at 02:00 PM on Dec. 31, 2020.
Purpose: Compensation for not able to work
Date of Coverage: 11/21/2020 - 12/31/2020
Tracking no: #NTC-154245963600

K.MONTES Dec. 31, 2020, 2 p.m.

Hi ! Is it possible to file a case against Globe Telecom, internet connection is non existence, am working from home, soke bread winner of the family, was not able to work until now because of the internet connection, was not able to earn since not reporting to work. Its been more than a month now. Now latest advised bynthe office since my internet is not working they want me to report to office, revoke mybwork from home options. Too risky for me since have young kids at home and senior citizen with me. Plus i have highblood condition. Any help or advised will be great. Thanks

D.DAQUIOAG Jan. 5, 2021, 9:30 a.m.

January 5, 2021 Dear Khristina, Thank you for your request dated Dec 31, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint against Globe Telecom. We received your request on Dec 31, 2020 and will respond on or before Jan 21, 2021 02:00:37 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xNTQyNDU5NjM2MDAM, for request with ticket number #NTC-154245963600. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 5, 2021, 11:51 a.m.

January 5, 2021 Dear Khristina Montes, Greetings! Thank you for your request dated Dec 31, 2020 02:00:37 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Complaint against Globe Telecom. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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