National Telecommunications Commission(NTC)

Browse over 10440 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: Nov. 2, 2020, 7:44 a.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2020-11-03 04:55:53.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2020-11-03 20:12:28.000000

4

RATE YOUR
REQUEST

How was your request?

Complaint against Globe Telecom

Published by National Telecommunications Commission(NTC) on Nov. 2, 2020.
Requested from NTC by K. Galo at 07:44 AM on Nov. 2, 2020.
Purpose: Globe Telecom to fix our internet and adjust the bill
Date of Coverage: 10/09/2020 - 11/02/2020
Tracking no: #NTC-129958680338

P.CAPERIG Nov. 2, 2020, 7:44 a.m.

Hello, For 3 weeks now our internet is down. They keep cancelling the tech appointments. When one of their technicians finally visited, he couldn't fix it and he mentioned that someone else has our internet port. It is impossible to speak to anyone in Globe and our only option is through a messaging app that only gives us automated replies. Now they overcharge us and we don't even know why. We have 3 kids who are supposed to be attending online classes. This is unacceptable!

D.DAQUIOAG Nov. 3, 2020, 4:55 a.m.

November 3, 2020 Dear Philip Josh, Thank you for your request dated Nov 02, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint against Globe Telecom. We received your request on Nov 02, 2020 and will respond on or before Nov 21, 2020 07:44:46 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xMjk5NTg2ODAzMzgM, for request with ticket number #NTC-129958680338. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 3, 2020, 8:12 p.m.

November 3, 2020 Dear Philip Josh Caperig, Greetings! Thank you for your request dated Nov 02, 2020 07:44:46 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Complaint against Globe Telecom. Response to Request: In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you to contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.