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Date: Dec. 15, 2023, 10:14 a.m.

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Date: 2023-12-16 13:53:12.000000

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Complaint against Gcash

Published by National Telecommunications Commission(NTC) on Dec. 15, 2023.
Requested from NTC by C. Cruz at 10:14 AM on Dec. 15, 2023.
Purpose: Complaint against Gcash for not returning my money.
Date of Coverage: 11/07/2023 - 12/15/2023
Tracking no: #NTC-029515127853

C.CRUZ Dec. 15, 2023, 10:14 a.m.

Here is my situation. I transfer funds from my gcash to security Bank savings. 5k has been deducted on my gcash account and the amount did not transfer to my savings I reported it to gcash for further checking I also coordinate with Security Bank. As per security Bank there is no transfer amount from gcash base on their record. I tried to coordinate again to gcash but I received an auto reply and closing my ticket without any resolution on it.

D.DAQUIOAG Dec. 16, 2023, 1:53 p.m.

December 16, 2023 Dear Citizen, Greetings! Thank you for your request dated Dec 15, 2023 10:14:32 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint against Gcash. While our aim is to provide information whenever feasible, but with your concern, please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at [email protected] or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. However, we also suggest that you visit personally the Gcash center or you may also visit help.gcash.com. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: THE HON. COMMISSIONER NTC BIR Road, East Triangle, Diliman, Q.C. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Officer

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