You have submitted an FOI request
Date: Dec. 28, 2021, 11:48 a.m.
Your request is already in review
Your request was denied
Date: 2022-01-21 18:15:22.000000
How was your request?
Published by National Privacy Commission(NPC) on Dec. 28, 2021.
Requested from NPC by H. Dela Cruz at 11:48 AM on
Dec. 28, 2021.
Purpose: I want to file a complain against Eperash for charging me the interest of money I did not use.
Date of Coverage: 12/24/2021 - 12/28/2021
Tracking no: #NPC-547132497756
Hi this is Eloisa, I’ve been exchanging messages with Eperash customer support because I wanted to cancel my loan application online and since they don’t have option to cancel it through their app I purposely message their email support. It is not yet disbursed nor approved at that time. And the thing is, few minutes after I submitted my loan application on that very same day I emailed them to cancel it. After 3 days they still disbursed the money so I sent it back to them the same time, and they told me they will still charge me the interest though I did not use the money
January 21, 2022 Dear Eloisa Gabaldon, Greetings! Thank you for your request dated Dec 28, 2021 11:48:32 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for Complaint against Eperash online lending. Response to your request While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply. Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ([email protected]) for drafting of response. You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation. For other assistance you may review the FAQ section of the eFOI site: https://zcwdv320190208-dot-efoi-ph.appspot.com/help. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman John Henry D. Naga at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request. Thank you. Respectfully, https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/help FOI Officer