National Telecommunications Commission(NTC)

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Date: April 30, 2021, 6:07 a.m.

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Date: 2021-04-30 13:44:54.000000

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Date: 2021-04-30 13:57:41.000000

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Complaint Against Converge

Published by National Telecommunications Commission(NTC) on April 30, 2021.
Requested from NTC by R. Delos Santos at 06:07 AM on April 30, 2021.
Purpose: Request for Converge on Account Termination
Date of Coverage: 03/01/2021 - 04/30/2021
Tracking no: #NTC-738811463182

C.DE LOS SANTOS April 30, 2021, 6:07 a.m.

Dear NTC. I am sending this request to file a complaint against Converge for repeatedly ignoring my request for termination of my account since March. I have paid for all my obligations, submitted all required documents, and I am no longer bound by their contract term. Despite several follow ups, they continue to ignore providing me update on my account termination and continue to charge my account. I already warned them that I will file a complaint against them with NTC but that did not cause them to take action as well. I hope submitting this request will be a lesson for them.

D.DAQUIOAG April 30, 2021, 1:44 p.m.

April 30, 2021 Dear Chris, Thank you for your request dated Apr 30, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint Against Converge. We received your request on Apr 30, 2021 and will respond on or before May 21, 2021 06:07:56 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03Mzg4MTE0NjMxODIM, for request with ticket number #NTC-738811463182. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS April 30, 2021, 1:57 p.m.

April 30, 2021 Dear Chris de los Santos, Greetings! Thank you for your request dated Apr 30, 2021 06:07:56 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Complaint Against Converge. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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