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Date: Dec. 16, 2020, 1:35 p.m.

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Date: 2020-12-16 13:43:21.000000

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Date: 2020-12-16 15:11:50.000000

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Complaint against Converge ICT Solutions, Inc.

Published by National Telecommunications Commission(NTC) on Dec. 16, 2020.
Requested from NTC by J. Mandapat at 01:35 PM on Dec. 16, 2020.
Purpose: to make action to Converge
Date of Coverage: 08/01/2020 - 12/16/2020
Tracking no: #NTC-378447573535

J.CALING Dec. 16, 2020, 1:35 p.m.

Hi, I would like to make a complaint against Converge ICT Solutions, Inc. for not taking actions of my reports to them until now. Our internet always slow and sometimes no connection, I already reported it to them on their office but they always said that "we will fix that" , "We're sorry our connection now is very slow and still fixing our post". I already check to them my modem and they gave me a contact number for any complaints but I message them times and times, call them a lot but they didn't answer and they shut off they call. Always talking no action. Please make an action. thank you

D.DAQUIOAG Dec. 16, 2020, 1:43 p.m.

December 16, 2020 Dear John Christian, Thank you for your request dated Dec 16, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint against Converge ICT Solutions, Inc.. We received your request on Dec 16, 2020 and will respond on or before Jan 06, 2021 01:35:01 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zNzg0NDc1NzM1MzUM, for request with ticket number #NTC-378447573535. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 16, 2020, 3:11 p.m.

December 16, 2020 Dear John Christian Caling, Greetings! Thank you for your request dated Dec 16, 2020 01:35:01 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked assistance for Complaint against Converge ICT Solutions, Inc.. Response to Request: In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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