National Telecommunications Commission(NTC)

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Date: Dec. 24, 2020, 6:25 a.m.

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Date: 2021-01-05 09:28:17.000000

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Date: 2021-01-05 11:52:04.000000

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Complaint Against Converge ICT

Published by National Telecommunications Commission(NTC) on Dec. 24, 2020.
Requested from NTC by P. Sobrio at 06:25 AM on Dec. 24, 2020.
Purpose: Work Related concerns
Date of Coverage: 11/01/2020 - 12/24/2020
Tracking no: #NTC-712843075993

M.VILLACORTA Dec. 24, 2020, 6:25 a.m.

Hi! May I ask how can we properly file a complains against the Converge ICT? We've been paying every month for our internet access but the service is very terrible. We are paying for nothing! It affects our school and work performances due to sudden loss of internet connections

D.DAQUIOAG Jan. 5, 2021, 9:28 a.m.

January 5, 2021 Dear Min, Thank you for your request dated Dec 24, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint Against Converge ICT. We received your request on Dec 24, 2020 and will respond on or before Jan 14, 2021 06:25:33 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03MTI4NDMwNzU5OTMM, for request with ticket number #NTC-712843075993. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 5, 2021, 11:52 a.m.

January 5, 2021 Dear Min Villacorta, Greetings! Thank you for your request dated Dec 24, 2020 06:25:33 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Complaint Against Converge ICT. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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