National Telecommunications Commission(NTC)

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Date: Dec. 18, 2020, 3:39 p.m.

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Date: 2020-12-21 06:48:31.000000

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Date: 2020-12-22 08:17:21.000000

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Complaint against converge ict

Published by National Telecommunications Commission(NTC) on Dec. 18, 2020.
Requested from NTC by E. Custodio at 03:39 PM on Dec. 18, 2020.
Purpose: Complains
Date of Coverage: 07/18/2020 - 12/18/2020
Tracking no: #NTC-355572526559

M.ARNESTO Dec. 18, 2020, 3:39 p.m.

Hi. I would like to file a formal complaint against converge ict. I paid 1500 installation last July 18 2020. Up to now. We still have no internet and I cant reach them unless I go to their office which is difficult for me because of covid protocols. I have 2 student relying on internet connection for their online school

D.DAQUIOAG Dec. 21, 2020, 6:48 a.m.

December 21, 2020 Dear Maricel, Thank you for your request dated Dec 18, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for requirements in filing Complaint against converge ict. We received your request on Dec 18, 2020 and will respond on or before Jan 08, 2021 03:39:04 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster10262017170000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zNTU1NzI1MjY1NTkM, for request with ticket number #NTC-355572526559. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 22, 2020, 8:17 a.m.

December 22, 2020 Dear Maricel Arnesto, Greetings! Thank you for your request dated Dec 18, 2020 03:39:04 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked assistance for Complaint against converge ict. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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