You have submitted an FOI request
Date: Dec. 18, 2020, 7:10 p.m.
Your request is already in review
Your request was denied
Date: 2021-01-04 15:15:41.000000
How was your request?
Published by Department of Trade and Industry(DTI) on Dec. 18, 2020.
Requested from DTI by M. Ochavo at 07:10 PM on
Dec. 18, 2020.
Purpose: Delay of shipment of orders
Date of Coverage: 11/24/2020 - 12/18/2020
Tracking no: #DTI-423421163862
To whom it may concern; Good day. I ordered an item from their online store on November 24, 2020 at 1:13 pm but up until this day there is still no update where my order is. I have repeatedly contacted their customer support for updates/answers but they keep on telling me that the delay is due to overwhelming orders which is not believable. If you check the comments from their Facebook page posts, you will read massive complains from dissatisfied customers asking where their orders are. Should you need any further information, please do not hesitate to contact me. Thank you.
I would also like to add that other customers are waiting for more than two months now. And some, after waiting really long, only got their orders cancelled without any valid explanation. I also read one comment from a customer that he still hasn't received his order from November but tried ordering another item on December and was received after a few days. My guess is that they accepted too much orders, more than the stock they have. Several customers also requested for a refund but were refused by Adidas. This is completely unacceptable and should be penalized accordingly. I have also already emailed [email protected] with initial complaint form and screenshots of evidences on December 14, 2020 but I still haven't received any reply/confirmation up until now. Thank you.
Just to give you an idea about the prices before the pandemic and now. Before pandemic prices: (from a price list from an online seller) Foxter Harvard 29er - 13,500.00 Foxter Vinson 29er - 15,200.00 Prices now: (inquiry from a FB Marketplace seller) Foxter Harvard 29er - 22,500.00 Foxter Vinson 29er - 25,500.00 Thank you.
Please disregard the last comment. It was meant for another request. Thank you.
4 January 2021 Dear Mr. Reyes, Thank you for your request. Please note that this is a regular request and does not fall under Executive Order No. 2 (s. 2016). The DTI-Fair Trade Enforcement Bureau (FTEB) will process your request/complaint . Please expect a reply from them on this matter. Respectfully, Cresenciano P. Par FOI Receiving Officer Knowledge Management and Information Service DEPARTMENT OF TRADE AND INDUSTRY 5/F Trade and Industry Building, 361 Senator Gil J. Puyat Avenue, 1200 Makati City, Philippines Hotline (632) 751.3330 Mobile (63) 917.834.3330 www.dti.gov.ph