National Telecommunications Commission(NTC)

January 31, 2023 Dear Ms. Moraña, Greetings! Thank you for your request dated Jan 29, 2023 04:44:19 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for assistance on Complaint about Suspected Personal Information Leak and Scam Messages. Response to Request Your FOI request is approved although it is a frontline service transaction. May we suggest that for complaints and concerns related to SIM registration, the public may contact NTC's 24/7 consumer hotline 1682 or DICT's complaint center hotline 1326 for that matter. However, when your concerns is with regards to possible hacking of your personal information, you may also refer that to the National Privacy Commission or visit their website at www. privacy.gov.ph for more information on how to file your complaints. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: THE OFFICE OF THE COMMISSIONER [email protected] NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Lastly, we would also encourage you to copy the link below and open it to your URL or address locator for you to access the Feedback Survey, for us to know how we assisted/served you. https://forms.gle/X94UR3zqsJjMQvTPA Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer