Philippine National Police(PNP)

Hi PNP, I would like to complain about Shopee Philippines on their games.

First was the Shopee Lucky Prizes where you spin the wheel and then you got the prize that you won.

My problem is I always got vouchers that I won't use that to buy their products because I don't have enough money and even golden tickets for their raffle which is considered cheating.

They will pick the winner who has many golden tickets.

My serious problem about their games is the Shopee Claw, this really pissed me off.

I have 3 or 6 free chances to pick a item on their free claw.

When I picked the item, it always falls down and I got nothing even I picked the item.

Any kinds of days that they said on their game it's always something wrong for me always.

Those disappointment that I got from Shopee Philippines on their games is will be my complaint letter to you.

I hope you will take this action of my complaint and tell Shopee Philippines to fix their app, games and themselves as soon as possible.

I hope to hear your response soon.

Thank you and god bless.

August 23, 2021

Dear Sean Kyle Flores,

Greetings!

Thank you for your request dated Aug 23, 2021 10:32:18 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Complaining about the games of Shopee Philippines on their app..

Response to your request

To file formal complaints, please personally report to ACG Headquarters in Camp Crame, Quezon City or to the Regional Anti-Cybercrime Unit (RACU). 
Click here for the list of RACU addresses:
https://pnpacg.ph/main/contacts

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
NOSU ACG FDM
FOI Officer