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Date: Aug. 23, 2021, 10:36 a.m.

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Date: 2021-09-06 08:48:51.000000

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Date: 2024-02-08 15:15:56.350147

Complaining about the games of Shopee Philippines on their app.

Published by Department of Justice(DOJ) on Aug. 23, 2021.
Requested from DOJ by S. Flores at 10:36 AM on Aug. 23, 2021.
Purpose: Take action of my complaint.
Date of Coverage: 08/23/2021 - 08/23/2021
Tracking no: #DOJ-885589528037

S.FLORES Aug. 23, 2021, 10:36 a.m.

Hi DOJ, I would like to complain about Shopee Philippines on their games. First was the Shopee Lucky Prizes where you spin the wheel and then you got the prize that you won. My problem is I always got vouchers that I won't use that to buy their products because I don't have enough money and even golden tickets for their raffle which is considered cheating. They will pick the winner who has many golden tickets. My serious problem about their games is the Shopee Claw, this really pissed me off. I have 3 or 6 free chances to pick a item on their free claw. When I picked the item, it always

S.FLORES Aug. 23, 2021, 10:37 a.m.

falls down and I got nothing even I picked the item. Any kinds of days that they said on their game it's always something wrong for me always. Those disappointment that I got from Shopee Philippines on their games is will be my complaint letter to you. I hope you will take this action of my complaint and tell Shopee Philippines to fix their app, games and themselves as soon as possible. I hope to hear your response soon. Thank you and god bless.

I.DULIN Sept. 6, 2021, 8:48 a.m.

September 6, 2021 Dear Sean Kyle Flores, Greetings! Thank you for your request dated Aug 23, 2021 10:36:26 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaining about the games of Shopee Philippines on their app. Response to Request This is not an FOI request which falls under EO No. 2 s. 2016 but we ask you to coordinate with our Office of Cybercrime (OOC) at (02)8-524-8216 or [email protected] so our office can assist you better in regards to your complaint. Thank you. FOI Receiving Officer

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