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Date: Jan. 10, 2022, 3:04 p.m.

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Date: 2022-01-11 02:46:15.000000

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Date: 2022-01-11 15:19:01.000000

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Complain for PESOHERE

Published by Securities and Exchange Commission(SEC) on Jan. 10, 2022.
Requested from SEC by O. Famatiga at 03:04 PM on Jan. 10, 2022.
Purpose: To stop the harrassment of PESOHERE to their clients.
Date of Coverage: 01/09/2022 - 01/10/2022
Tracking no: #SEC-418834320950

C.OCA Jan. 10, 2022, 3:04 p.m.

Hi I would like to raise the complain to this online lending app which is PESOHERE. 3 days before my due dates they're keep on messaging me that i need to pay my borrowed money to their company. I am fully aware of my obligation to them. But what is alarming is that they are keep on threatening me by sending messages that they will put my name to the list of blacklisted. On my part this kind of treatment and threatening is prohibited by law. That is why I am raising this complaint against PESOHERE. I am hoping that you will implement disciplinary action regarding this complaint. Thank you

V.INFANTE Jan. 11, 2022, 2:46 a.m.

January 11, 2022 Dear Ms. Oca, Thank you for your request dated Jan 10, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complain for PESOHERE. We received your request on Jan 10, 2022 and will respond on or before Jan 31, 2022 03:04:14 PM, in accordance with the Executive Order's implementing rules and regulations. Meanwhile, you may want to visit our website containing the Advisories, Notices, other updates, and the procedures for filing complaints concerning lending companies: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/lending-companies-and-financing-companies/): and, https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy00MTg4MzQzMjA5NTAM, for request with ticket number #SEC-418834320950. Thank you. Respectfully, Violeta Infante FOI Officer

A.GUMTANG- REMALANTE Jan. 11, 2022, 3:19 p.m.

January 11, 2022 Dear Charissa Oca, Greetings! Thank you for your request dated Jan 10, 2022 03:04:14 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complain for PESOHERE. Response to Request Your FOI request may indicate possible violation of the SEC Memorandum Circular No. 18, series of 2019, on the Prohibition on Unfair Collection Practices. In this regard, you may file a formal complaint with us by following the instructions below:   1. To File a Formal Complaint Against a Lending or Financing Company Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx 2. Provide the necessary attachments, namely: a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company); b. loan agreement (if any); c. valid government-issued ID; and d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any. 3. Indicate the following personal information of the complainant in the complaint form: a. personal e-mail address; b. personal contact number/s; and c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission. 4. Use the below format in the subject head of e-mail in sending the complaint form to [email protected]:
COMPLETE  NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)   5. Submit one complaint form per respondent company.   For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/   Your right to request a review   If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.   If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).   Thank you. Respectfully, Atty. Rachel Esther Gumtang- Remalante FOI Receiving Officer

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