Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Continuation from the Complain 1. After we get the number from the guard at 5 am. My wife and I arrived at the branch at 3:30 am. Then we have to sit again when we enter this Pagibig Branch we have to sit line without following the number system. Then from the letter receive from the Housing Loan restructuring  there is no procedure but only procedure was given by the guard in ridicule manner. There is no specific procedure where to pay the Housing loan Insurance premier. The branch manager is happy life easy does not care about the members welfare during the time in this branch.

11 February 2021

Dear MR. CHRISTOPHER FRANCIS FAUSTINO:

This refers to your eFOI request received through the eFOI Portal of the Home Development Mutual Fund (Fund) on 24 January 2021. According to you, members were required to get a service entry number to be distributed at 5:30 a.m. You also aired your concern on their Housing Loan Restructuring Program procedure and the attitude of security guards as well as lack of social distancing. 

In reply to your request, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Fund’s People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund which necessarily involves disclosure of personal information.

Considering that your request does not pertain to release of Information for Disclosure, this is not covered under the aforementioned Executive Order and Manual. 

Meanwhile, we took the liberty of endorsing your request to the operating unit concerned – the Member Relations Department (MRD). We were informed that Ms. Arlene Mapa, Head - Member Services II Imus Branch, has already contacted you regarding your concerns. You may contact her at [email protected]  or telephone number 422-3000 loc 6050 for more information. You may also contact the Imus Branch at [email protected] for Short Term Loans (STL) concerns, or [email protected] for any claims concerns. 

Thank you.

FOI Receiving Officer