National Telecommunications Commission(NTC)

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Date: June 23, 2022, 9:05 p.m.

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Date: 2022-06-24 08:14:39.000000

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Complain for GCASH for holding my own money

Published by National Telecommunications Commission(NTC) on June 23, 2022.
Requested from NTC by M. Laporga at 09:05 PM on June 23, 2022.
Purpose: To return my own money hold by GCASH
Date of Coverage: 05/23/2022 - 06/23/2022
Tracking no: #NTC-949183068140

K.GRAJO June 23, 2022, 9:05 p.m.

Hi, Im ken jo H. Grajo , I would like to seek for assistance to complain GCASH for holding my own money hold by gcash,its almost a month they hold my account and i already comply the requirements to lift up un til now they ignoring my follow ups and they didnt give me update on the status.im frustrated for my money bec of what their doing . Please help me my ticket no 42104758 and gcash # 09063750916. They just gave me a spam message that they still doing something without time frame or when they will finish that .please help me.please

D.DAQUIOAG June 24, 2022, 8:14 a.m.

June 24, 2022 Dear Mr Ken jo Grajo, Greetings! Thank you for your request dated Jun 23, 2022 09:05:10 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complain for GCASH for holding my own money. Response to Request Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at [email protected] or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. You may also visit help.gcash.com. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer

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