National Telecommunications Commission(NTC)

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Date: May 30, 2021, 8:06 p.m.

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Date: 2021-05-31 12:08:17.000000

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Date: 2021-05-31 14:12:57.000000

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Complain Against Globe Telco

Published by National Telecommunications Commission(NTC) on May 30, 2021.
Requested from NTC by M. Gumafelix at 08:06 PM on May 30, 2021.
Purpose: Complain against Customer Service of Globe Telco.
Date of Coverage: 05/12/2021 - 05/30/2021
Tracking no: #NTC-598107779555

S.MABBAGU May 30, 2021, 8:06 p.m.

Good day! I, Sheilimar, respectfully filing a complaint against Globe Telecom, Inc. for not processing my request to fix my internet connection since May 12, 2021 (we always follow up for this) and they did not sent OR to my paid bills, my account number is 887 062 782 a Globe at Home Internet. I've tried to contact their hotline 211 however I was not able to speak with a representative and they are always forwarding me to go to their Globe at Home App. I've tried to contact their fb messenger "GIE '' however no live agent to assist me and no response on how is it going. I've also logged into

D.DAQUIOAG May 31, 2021, 12:08 p.m.

May 31, 2021 Dear Sheilimar, Thank you for your request dated May 30, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complain Against Globe Telco. We received your request on May 30, 2021 and will respond on or before Jun 18, 2021 08:06:35 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster01122017091500-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy01OTgxMDc3Nzk1NTUM, for request with ticket number #NTC-598107779555. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS May 31, 2021, 2:12 p.m.

May 31, 2021 Dear Sheilimar Mabbagu, Greetings! Thank you for your request dated May 30, 2021 08:06:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complain Against Globe Telco. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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