Department of the Interior and Local Government(DILG)

August 17, 2020 Dear jamelita flores, I refer to my letter of Jul 07, 2020 02:21:46 PM; about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for client satisfaction index system manual and toolkit. Our response to your request is due on Jul 28, 2020 02:21:46 PM. Unfortunately, it is taking longer than expected to deal with your request because Bureau of Local Government Supervision currently held back due to the consecutive lockdowns of the DILG Building, making it harder to retrieve necessary data. I apologize for this delay but have applied for an extension so we could work further on your request. We hope to be able to send you a response on or before Aug 25, 2020 02:21:46 PM. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURJTEctODEwODAyMTI1NzM3DA, for request with ticket number #DILG-810802125737. Thank you. Respectfully, Lourdes Lladones FOI Officer

August 28, 2020 Dear jamelita flores, Greetings! Thank you for your request dated Jul 07, 2020 02:21:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for client satisfaction index system manual and toolkit. Response to Request Your FOI request is approved. I enclose a copy of some of the information you requested. https://drive.google.com/drive/folders/1KrnHTcWFhjq5xNfWnNGMJoNDK7HG2_5d?usp=sharing Please note that we are only able to provide some of the information you have requested for as we are still waiting for the response of the Bureau of Local Government Supervision. We will send you the information as soon as the BLGS has sent us the required data. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Sec. Eduardo Año, DILG-NAPOLCOM Center, Quezon Ave., Quezon City. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Lourdes Lladones FOI Receiving Officer