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Date: Dec. 19, 2022, 11:22 a.m.

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Date: 2022-12-19 12:44:57.000000

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Date: 2022-12-27 16:42:29.000000

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CLARIFICATION ON FRAUD and CLARIFICATION ON NATIONAL ID

Published by Securities and Exchange Commission(SEC) on Dec. 19, 2022.
Requested from SEC by R. Cabesarez at 11:22 AM on Dec. 19, 2022.
Purpose: COMPLAIN and CLARIFICATION
Date of Coverage: 12/18/2022 - 12/19/2022
Tracking no: #SEC-659198570638

C.TROYO Dec. 19, 2022, 11:22 a.m.

Good Day! Im writing to inquire if it is alright for an Online Lending Platform to post statements and claim on their website but doesnt implemts / practice that said statement. This pertains to Digido Lending Platform, if you would search the words "digido national id" on the browser, you can find their statement which qoute "digido recognized national id and accept national id as .......", reading their claims would entice possible clients to go through their steps only to find out that they are not accepting national ID, is it fraud? false advertisement?

I.GONZALES Dec. 19, 2022, 12:44 p.m.

December 19, 2022 Dear christopher, Thank you for your request dated Dec 19, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for CLARIFICATION ON FRAUD and CLARIFICATION ON NATIONAL ID. We received your request on Dec 19, 2022 and will respond on or before Jan 09, 2023 11:22:08 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy02NTkxOTg1NzA2MzgM, for request with ticket number #SEC-659198570638. Thank you. Respectfully, Isma Gonzales FOI Officer

A.GUMTANG- REMALANTE Dec. 27, 2022, 4:42 p.m.

December 27, 2022 Dear christopher troyo, Greetings! Thank you for your request dated Dec 19, 2022 11:22:08 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for CLARIFICATION ON FRAUD and CLARIFICATION ON NATIONAL ID. Response to Request Based on the information you provided, it is best to contact the company on this concern before filing the complaint with us. It is possible that there may have been some confusion or non alignment in the policy. Nevertheless, if you wish to file a complaint, please follow the instructions below: 1. To File a Formal Complaint Against a Lending or Financing Company Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx 
2. Provide the necessary attachments, namely: a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company); b. loan agreement (if any); c. valid government-issued ID; and d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC. 
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address; b. personal contact number/s; and c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission. 
4. Use the below format in the subject head of e-mail in sending the complaint form to [email protected]:
COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION) 5. Submit one complaint form per respondent company. For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/ Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Atty. Rachel Esther Gumtang- Remalante FOI Receiving Officer

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