National Housing Authority(NHA)

Hi. I would like to know the CItizens Charter of the NGC being led by Lina Fuensalida in the following matter 1. relationship with the HOA Officers 2. request to avail / become a beneficiary of NGCHDP - so we can become the official awardee of Block 5 Lot 20 PSD-1175 with title No. 141312 3. also relationship with NHA 4. What are the steps to avail / become a beneficiary of NGCHDP Respectfully yours, Lanie Francisco

Due to the sensitivity of the issue - I would like to receive a black and white response from NHA and NHCHDP. It is also a bit concerning that -instead of a response from NHA or NGCHDP -- Lina Fuensalida of NHCHDP - sent me a formal letter summoning me to go to their office at NGC Westside. I have received some reports that some applicants of the NGCHDP benefits - were being isolated/ bullied or harassed by certain employees of NGCHDP. Please send me the Citizens Charter of NHA and NGCHDP before I go to their office. If my presence is really necessary - I would have to ask for legal assistance first to ensure my rights are protected. I have initiated a conversation with the NGCHDP by writing a letter directly to Pablo cc copying Julieta San Gabriel (LIna's predecessor) last May 2022- but there was no response.

Again - I would like to request a copy of the Citizens Charter of NHA and NGCHDP. As per this 2019 report from NHA https://nha.gov.ph/wp-content/uploads/2021/06/AR2019-round-5-6-14-21-office.pdf NHA Housing Programs include: B. Regional Resettlement • Involves the implementation of local regional resettlement projects as joint National Government and Local Government undertakings SETTLEMENTS UPGRADING PROGRAM • Intended to address security of tenure and infrastructure requirements of informal settlements on government-owned lands proclaimed or designated as socialized housing sites • Covers survey ad titling of individuals lots for disposition to qualified occupants, infrastructure development, housing construction and rehabilitation of existing project sites IMPLEMENTATION SCHEME 3 . C O M M U N I T Y - B A S E D I N I T I A T I V E APPROACH (CBIA) This implementation scheme is designed to build on the community’s initiative and promote the participation of affected families, through their Community Associations (CA), in the relocation and resettlement decision-making process. The CA shall participate in the project planning and implementation, particularly in the choice of permanent housing/resettlement project sites, acquisition of house and lot units through financing in their selected sites, and other activities to participate in the project implementation process. I presume that with COmmunity Associations (CA) - includes Homeowners Association. And in terms of regulatory agency for Homeowners Association is DSHUD (formerly HLURB). If that is the case - does it follow that the NHA and NGCHDP should only be dealing with HOAs that were properly accredited by DSHUD/HLURB?

I prefer a black and white response. As there are allegations that NGCHDP have been bullying residents in our area. I also have visited their office last May 2022 but instead of responding to my questions - they focused on the issue of the 2 HOA and asked me to send a letter to Julieta San Gabriel instead. No response since then. If NGCHDP would insist that I present myself at their office. I need more time to look for legal assistance.