Published by Department of Transportation(DOTr) on Nov. 18, 2020.
Requested from DOTr by D. Banlasan at 05:02 PM on
Nov. 18, 2020.
Purpose: Research
Date of Coverage: 11/18/2000 - 11/18/2020
Tracking no: #DOTr-083262351537
D.BANLASAN
Nov. 18, 2020, 5:02 p.m.
Hi! I am currently doing research on urban infrastructure management and improvement based on public/citizen feedback and I am interested to know DOTr's handling, collection, and response to citizen's reports/feedback (operational lapses, issues on transportation facilities, etc.), specifically:
1. Process flow/framework how this is done. Who are involved (stakeholder/cs relationship officers)? what are the tools used (phone, surveys, social media, etc.)? What metrics are used?
2. Annual statistics/comprehensive data of reports collected from the public.
Hoping for your response!
D.DOTR
Nov. 26, 2020, 6 p.m.
November 26, 2020
Dear Denver Banlasan,
I refer to my letter of Nov 18, 2020 05:02:34 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Citizen Feedback/Reports.
In order for us to work further on your request, we need more information from you regarding your query. Please state from what school you are, what is the purpose of the request, and to what extent you will use the information that you are requesting. You may use the reply function on the eFOI portal at https://uploadmanuals07252018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURPVHItMDgzMjYyMzUxNTM3DA, for request with ticket number #DOTr-083262351537, to respond.
During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Feb 18, 2021 10:00:18 AM, your request will be closed.
We hope to hear from you at the soonest possible time.
Thank you.
Respectfully,
DOTR-DM DOTR
FOI Officer
D.BANLASAN
Nov. 28, 2020, 12:08 a.m.
Hello,
I am currently a student of Vietnam National University - Ho Chi Minh City University of Technology and I am currently undertaking research on different urban infrastructure components (roads, rails, etc.) of the Philippines. Primarily, my focus is on harnessing citizens' feedback/public opinion as a way to manage, improve (existing infrastructure), and plan (future infrastructure). Part of my research entails understanding how citizens' feedback are being handled and responded to, currently, by different government agencies (such as DOTr) attached to certain infrastructure components.
All of the information you will share with me will only be used for this purpose. If you require more information, please let me know.
Thank you!
D.DOTR
Feb. 18, 2021, 7:43 p.m.
Feb 18, 2021
Dear Denver,
I refer to my letter of Nov 26, 2020 about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Citizen Feedback/Reports. In particular, I had requested specific information for you to clarify upon in order for us to proceed with the request.
As we have not received a reply within the 60-day working period since the letter requesting for clarification was sent out, we regret to inform you that this request will be closed as of Feb 18, 2021.
You may wish to submit a new request describing the specific information you are looking for, and we will be able to consider it under the guidelines as stated in Executive Order No. 2.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to or visiting our central office. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
DOTR-DM
FOI Officer
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