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Date: Feb. 20, 2021, 1:09 p.m.

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Date: 2021-02-22 06:55:35.000000

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Date: 2021-02-23 09:18:16.000000

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Charges for services that did not work

Published by National Telecommunications Commission(NTC) on Feb. 20, 2021.
Requested from NTC by E. Tan at 01:09 PM on Feb. 20, 2021.
Purpose: Globe internet service
Date of Coverage: 04/01/2020 - 12/01/2020
Tracking no: #NTC-631529990680

J.ESCANO Feb. 20, 2021, 1:09 p.m.

Hello I requested for Globe internet service so i could work from Home and they installed it last April 2020. It worked for only 3 days and when i reached out to them they mentioned that there was no account showing under my name and couldnt find my details. After a month of trying, they cant help and out if desperation so i can finally work to provide for my family i opted to seek for other ISP. Now Globe is charging me for 13,000 pesos for non payment and they are suing me for it. I dont know what to do all i know is that it’s not fair if they charge me for their service I never goT

D.DAQUIOAG Feb. 22, 2021, 6:55 a.m.

February 22, 2021 Dear John Paulo, Thank you for your request dated Feb 20, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Charges for services that did not work. We received your request on Feb 20, 2021 and will respond on or before Mar 12, 2021 01:09:46 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy02MzE1Mjk5OTA2ODAM, for request with ticket number #NTC-631529990680. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Feb. 23, 2021, 9:18 a.m.

February 23, 2021 Dear John Paulo Escano, Greetings! Thank you for your request dated Feb 20, 2021 01:09:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Charges of services that did not work. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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