Civil Aviation Authority of the Philippines(CAAP)

Hi po good day.May I request assistance for this concern po of what should I do? I wish to not cancel this flight po as this flight is an important one to me.I booked a ticket under Cebu Pacific Airline & 2 days after I reviewed my itinerary and I then realized that there was no JR.I called the airline but no one answered. I emailed them via their website’s customer feedback form where I requested for a name update but agent told me that it can’t be changed anymore.This is is unintentional po.

November 5, 2021

Dear jay,

Greetings!

Thank you for your request dated Nov 02, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Cebu Pacifific flight.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have [some of]* the information you have requested. However, you may wish to contact Civil Aeronautics Board, or resubmit your request addressed to the correct agency on the eFOI portal at https://www.foi.gov.ph/requests/new?agency=CAB.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Officer