National Privacy Commission(NPC)

Hi,

I need help and report Cash Express. I reveive an email from them yesterday July 28, 2023 that I have a loan die on July 31. It wonders me because I did not receive any loan from them. By that, it made me decide to chek the website I tried before with cash express and seen there I owed them.Acxordimg to their website they disburse the money July 17, 2023 for 1000 pesos. Why would I loan for 1000 and pay back 1389 after 14days? So it made me decide the next day which is today July 29 and check my Bpi thru atm machine because I dont have a bank app and it was there. I coordinated with them,

Dear Deanne Joy Magbuhos,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 29 July 2023 at 08:43 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You seek assistance to file a complaint against an online lending company due to alleged fraud and scam practices.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Please be advised that the mandate of the NPC is to administer and implement the Data Privacy Act of 2012 and to monitor and ensure compliance of the country with international standards set for data protection. Therefore, investigating alleged frauds and scams fall beyond the scope of NPC’s mandate and authority.

However, if you still wish to file a complaint for violations of your rights under the Data Privacy Act of 2012, please refer to the guidelines provided in the Citizen’s Charter of our agency, which you may access through this link: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Furthermore, to address your concern regarding alleged fraud and scam practices of an online lending company, you may also seek assistance from the following agency below:

1. Securities and Exchange Commission   

Corporate Governance and Finance Department   

E-mail Address: [email protected]   
Telephone Number: +63 (8) 818-7264

Financing and Lending Companies Division

E-mail Address: [email protected]
Telephone Number: +63 (8) 818-5990

2. Other forms of Harassments/Threats/Fraud/Scam   

NBI Cybercrime Division   

E-mail Address: [email protected]   
Telephone Number: +63 (8) 562-6228

PNP Anti-Cybercrime Group   

E-mail Address: [email protected] & [email protected]
Telephone Number: +63 (8) 723-0401 local 7491

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer