You have submitted an FOI request
Date: Nov. 21, 2023, 11:09 a.m.
Your request is already in review
Date: 2023-11-22 08:50:42.000000
Your request was denied
Date: 2023-11-22 09:12:36.000000
How was your request?
Published by Land Transportation Office(LTO) on Nov. 21, 2023.
Requested from LTO by V. Cobrador at 11:09 AM on
Nov. 21, 2023.
Purpose: need to access my LTMS portal for new vehicle registration
Date of Coverage: 11/21/2023 - 11/21/2023
Tracking no: #LTO-549314886115
Good day, I can no longer access my email that I used for my LTMS portal and also forgot my password and LTMS client ID number. Can I change my Email and password for my LTMS portal? I’m about to purchase a brand new vehicle and LTMS is a requirement for the registration of the new vehicle. Would really appreciate if you can help me out. Thank you Best regards, Vince Gerald D. Cobrador
November 22, 2023 Dear Vince Gerald, Thank you for your request dated Nov 21, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for CANNOT ACCESS MY EMAIL USED ON LTMS PORTAL AND FORGOT MY PASSWORD. We received your request on Nov 21, 2023 and will respond on or before Dec 12, 2023 11:09:03 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy01NDkzMTQ4ODYxMTUM, for request with ticket number #LTO-549314886115. Thank you. Respectfully, Engr. Roberto S. Se FOI Officer
November 21, 2023 Dear Vince , Greetings! Thank you for your request dated 11:09 AM on Nov 21, 2023..under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for a CANNOT ACCESS MY EMAIL USED ON LTMS PORTAL AND FORGOT MY PASSWORD Response to your request While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform. To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" [email protected] with the following requirements below. 1.) Active email address 2.) One valid ID with signatures 3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature. 4.) Current photo of holding your valid ID. For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Atty. Vigor Mendoza II at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below! https://forms.gle/42Fk8aNgoaSVbgkb9 If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Respectfully, LTO FOI Officer