Department of Labor and Employment(DOLE)

May 8, 2023 Dear Noel Lyn Ceballos, Thank you for your request dated May 05, 2023 10:39:29 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. You asked for Call Center Salary. The Labor Code of the Philippines provides in Art. 103. Time of payment , the following: Wages shall be paid at least once every two (2) weeks or twice a month at intervals not exceeding sixteen (16) days. If on account of force majeure or circumstances beyond the employer’s control, payment of wages on or within the time herein provided cannot be made, the employer shall pay the wages immediately after such force majeure or circumstances have ceased. No employer shall make payment with less frequency than once a month. The payment of wages of employees engaged to perform a task which cannot be completed in two (2) weeks shall be subject to the following conditions, in the absence of a collective bargaining agreement or arbitration award: 1. That payments are made at intervals not exceeding sixteen (16) days, in proportion to the amount of work completed; 2. That final settlement is made upon completion of the work. Please take note that the opinion was rendered based on the information that was provided. An undisclosed information may change our response to the concerns that was raised. It is worth knowing the agreement between you and your employer as to Employer-Employee relationship as if you are already an employee or still a trainee. For any grievance, you may reach the DOLE Regional/Field Office having jurisdiction over your workplace for mediation and conciliation. Help us to continuously improve our FOI Program Implementation by accomplishing the DOLE-FOI Request Feedback Form through this link: bit.ly/DOLE-FOIFeedbackForm Thank you. Respectfully, Mark Valeros FOI Receiving Officer