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Date: Jan. 30, 2020, 3:45 a.m.

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Date: 2020-01-30 10:09:04.000000

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Date: 2020-02-14 16:02:41.000000

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Call Center Companies

Published by Securities and Exchange Commission(SEC) on Jan. 30, 2020.
Requested from SEC by E. Uy at 03:45 AM on Jan. 30, 2020.
Purpose: School and Research
Date of Coverage: 01/01/2017 - 12/31/2019
Tracking no: #SEC-916318576723

E.UY Jan. 30, 2020, 3:45 a.m.

Hi, I would like to request for the annual revenue of each call center company in the country, for 2017, 2018 and 2019 if available. Thank you E

I.GONZALES Jan. 30, 2020, 10:09 a.m.

Jan 30, 2020 Dear Ethel Uy, Thank you for your request dated Jan 30, 2020 03:45:41 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Call Center Companies. We received your request on Jan 30, 2020 03:45:41 AM and will respond on or before Feb 20, 2020 03:45:41 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy05MTYzMTg1NzY3MjMM, for request with ticket number #SEC-916318576723. Thank you. Respectfully, Isma Gonzales FOI Officer

R.ESPIRITU Feb. 14, 2020, 4:02 p.m.

Dear Ethel Uy, Greetings from the Securities and Exchange Commission! This is to inform you that we can we can provide you with a list of call centers included in the ranking of the Philippines Top 1,000 Corporations in FYs 2013 and 2014. These firms are included among those engaged in the Business Processing Outsourcing activities, and our data includes the specific activity (e.g., voice, non-voice, customer relationship management), company rank and amount of gross revenues. Kindly be informed that this is subject to processing fees, estimated at P1,300.00. For more information about the fees and procedures relating to this (FOI Request Tracking no: #SEC-916318576723), you may get in touch with our Ms. Ma. Theresa M. Bersabal through electronic mail ([email protected]) or through our telephone no. 8818-6117. For additional information, you may visit this link http://www.sec.gov.ph/faqs-2/. Since the said list is limited to firms included in our ranking of the Top 1,000 Corporations, you may also consider requesting for a listing of SEC-registered call centers and conduct an independent research using the AFS filings of the same. You may get in touch with Ms. Joy Paquiz (tel. no. 8818-7204) of our Information and Communications Technology Department-Information Systems Development and Management Division to get information on the related procedures and applicable fees to obtain said listing. Thank you. Respectfully, SEC FOI Team

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