National Telecommunications Commission(NTC)

Browse over 10440 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: Aug. 31, 2020, 4:19 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2020-09-02 14:28:53.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2020-09-02 22:08:07.000000

4

RATE YOUR
REQUEST

How was your request?

BILLING

Published by National Telecommunications Commission(NTC) on Aug. 31, 2020.
Requested from NTC by R. Edrosolo at 04:19 PM on Aug. 31, 2020.
Purpose: INTERNET DISCONNECTION
Date of Coverage: 06/27/2020 - 07/26/2020
Tracking no: #NTC-167848184020

R.EDROSOLO Aug. 31, 2020, 4:19 p.m.

Hi, I would like to file a complaint on Globe to NTC. Our internet service has been suspended due to an unsettled balance for the billing cycle of June 27 to July, due date was August 26. We missed the payment for 2 days but we settled it right away last August 28. We submitted a report to reconnect our service but they want us to settle the bill for the billing cycle of July 27 to August 26 as well, though it will still be due on September 16, 2020. This is very unacceptable.

D.DAQUIOAG Sept. 2, 2020, 2:28 p.m.

September 2, 2020 Dear Rico Angelo, Thank you for your request dated Aug 31, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for BILLING. We received your request on Aug 31, 2020 and will respond on or before Sep 21, 2020 04:19:41 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xNjc4NDgxODQwMjAM, for request with ticket number #NTC-167848184020. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 2, 2020, 10:08 p.m.

September 2, 2020 Dear Rico Angelo Edrosolo, Greetings! Thank you for your request dated Aug 31, 2020 04:19:41 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for BILLING. Response to Request Your FOI request is approved. However, due to the current pandemic situation, we encourage you to please call our office which is available from Monday-Friday 8:00AM - 5:00 PM at 8-9213251 & 8-9267722 for further information. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.