Published by PhilHealth(PH) on Feb. 4, 2022.
Requested from PH by J. Estacio at 11:17 AM on
Feb. 4, 2022.
Purpose: Benefit Payment Notice Complaint
Date of Coverage: 02/04/2022 - 02/04/2022
Tracking no: #PH-438056938043
M.GARBIN
Feb. 4, 2022, 11:17 a.m.
Good Morning,
I received this January 2022 a letter containing Benefit Payment Notice from Philhealth saying that I was admitted which was not and I'd like to make a complaint about it. I was not admitted on any hospital or laboratories/clinics FYI. The notice says that I paid the amount of Php2,077.00 over something which I don't know. The hospital was address via some sort of Diagnostic Laboratory which seems that processes COVID-19 tests which I know was free under LGU and was not going to be shouldered by the member of philhealth if you have an appointment. Please call me to clear things.
S.MACATANGAY JR.
Feb. 4, 2022, 11:24 a.m.
February 4, 2022
Dear Melvin,
Thank you for your request dated Feb 04, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Benefit Payment Notice Complaint.
We received your request on Feb 04, 2022 and will respond on or before Feb 25, 2022 11:17:31 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTQzODA1NjkzODA0Mww, for request with ticket number #PH-438056938043.
Thank you.
Respectfully,
Zenaida Marron
FOI Officer
P.FERWELO
Feb. 4, 2022, 12:12 p.m.
February 4, 2022
Dear Melvin Garbin,
I refer to my letter of Feb 04, 2022 11:17:31 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Benefit Payment Notice Complaint.
In order for us to work further on your request, we need more information from you regarding your query. . In particular, it would be helpful to know . You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTQzODA1NjkzODA0Mww, for request with ticket number #PH-438056938043, to respond.
During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Apr 29, 2022 04:08:30 AM, your request will be closed.
We hope to hear from you at the soonest possible time.
Thank you.
Respectfully,
Patrick Collen Ferwelo
FOI Officer
M.GARBIN
Feb. 4, 2022, 1:53 p.m.
To whom it may concern,
Kindly email me to my email address provided here. I was hoping you'll use your work email (philhealth email) not a personal one for proper documentation and confidentiality of the details that I might share with on the thread. Thank you for understanding.
Melvin Garbin
P.FERWELO
Feb. 22, 2022, 1:24 p.m.
February 22, 2022
Dear Melvin Garbin,
Greetings!
Thank you for your request dated Feb 04, 2022 11:17:31 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Benefit Payment Notice Complaint.
Response to Request
Your FOI request is approved. I enclose a copy of [all] of the information you requested.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to .
Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Please be guided that the purpose of the information/data being requested should be solely used for the intent stated in your request.
Help us also improve our services by answering a quick survey at https://bit.ly/3fN82Jn.
Thank you.
Respectfully,
Patrick Collen Ferwelo
FOI Receiving Officer
