National Telecommunications Commission(NTC)

Browse over 10440 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: Nov. 27, 2020, 2:20 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2020-12-01 09:25:14.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2020-12-04 14:55:21.000000

4

RATE YOUR
REQUEST

How was your request?

Appeal vs Converge ICT's lack of support for outage

Published by National Telecommunications Commission(NTC) on Nov. 27, 2020.
Requested from NTC by M. Caang at 02:20 PM on Nov. 27, 2020.
Purpose: Ask for assistance for resolution as the company (converge) doesn't seem to take action
Date of Coverage: 11/13/2020 - 11/27/2020
Tracking no: #NTC-230305882293

L.CIRIA Nov. 27, 2020, 2:20 p.m.

I would like to request for your assistance as my internet connection has been down for the past 2 weeks and my provider converge has yet to fix it, I was advised that the they will dispatch today but was suddenly advised that they cannot make it. I was given guaranteed that this will be done today on numerous counts. I do work from home and this is disastrous for me to say the least with their services. Calling their line takes too long and when asking for escalation and after waiting for a long time they suddenly drop the call. Acct number : 1050602009702 Ticket #: 003880396

D.DAQUIOAG Dec. 1, 2020, 9:25 a.m.

December 1, 2020 Dear Lovely, Thank you for your request dated Nov 27, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Appeal vs Converge ICT's lack of support for outage. We received your request on Nov 27, 2020 and will respond on or before Dec 18, 2020 02:20:51 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yMzAzMDU4ODIyOTMM, for request with ticket number #NTC-230305882293. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 4, 2020, 2:55 p.m.

December 4, 2020 Dear Lovely Ciria, Greetings! Thank you for your request dated Nov 27, 2020 02:20:51 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Appeal vs Converge ICT's lack of support for outage. Response to Request In reference to the above request, we wish to inform you that we forwarded your request for appeal for the mentioned ISP because of its poor service. You may follow up your appeal or complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00 AM - 6:00 PM or you may call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may also send an email to [email protected]. For your next complaint or request for blocking of lost cellphones, you provide the following requirements for us to facilitate your requests if there is any: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.