Overseas Workers Welfare Administration(OWWA)

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Date: Oct. 21, 2020, 12:50 a.m.

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Date: 2020-10-21 17:52:15.000000

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Date: 2020-10-21 18:31:50.000000

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Akap assistance

Published by Overseas Workers Welfare Administration(OWWA) on Oct. 21, 2020.
Requested from OWWA by A. Bebero at 12:50 AM on Oct. 21, 2020.
Purpose: Change name of claimant of AKAP Assistance
Date of Coverage: 05/01/2020 - 10/20/2020
Tracking no: #OWWA-799428439041

S.MALLILLIN Oct. 21, 2020, 12:50 a.m.

Hi, I would like to inquire how can i change the name of claimant of my akap assistance. I received a text message of the M.Lhuiller reference number, however I am already here in Saudi Arabia. M.Lhuiller will not release the money assistance to my authorize representative even if we presented an authorization letter. Please help us with the procedure or who/where can we call to about this matter. Thank you

M.D. ERUM Oct. 21, 2020, 5:52 p.m.

October 21, 2020 Dear Mr. Santiago Mallilin, Thank you for your request dated Oct 21, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Akap assistance. We received your request on Oct 21, 2020 and will respond on or before Nov 11, 2020 12:50:36 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU9XV0EtNzk5NDI4NDM5MDQxDA, for request with ticket number #OWWA-799428439041. Thank you. Respectfully, MCMDErum FOI Officer

D.TORRES Oct. 21, 2020, 6:31 p.m.

October 21, 2020 Dear Mr. Santiago Mallillin, Greetings! Thank you for your request dated Oct 21, 2020 12:50:36 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch for an update of your DOLE-AKAP Application. OWWA records show that you applied online on 8 May 2020 and was APPROVED by OWWA National Capital Region (NCR) for release of benefit on 18 July 2020. You will be notified by email or phone for the next steps on claiming at the designated Money Transfer branch nearest your address. We do apologize for the delays in the processing of your DOLE-AKAP Application due to the large volume of applicants and poor internet connections. Moreover, we have to maintain procedure controls for fund releases coming from government to the partner Money Transfers for disbursement of the special financial assistance for the OFWs repatriated due to the COVID 19 pandemic. If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Administrator Hans Leo J. Cacdac at email: [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within FIFTEEN (15) calendar days from the date you received this letter. We will complete the review and tell you the result within THIRTY (30) calendar days from the date we received your review request. However, if you are still not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Rosalia Susana B. Catapang OIC- Deputy Administrator FOI Decision Maker

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