National Telecommunications Commission(NTC)

Good morning! 

This is my 2nd attempt at a request to track my lost phone. 
The model is Infinix HOT 10 Play. This happened last 26 March 2022
on Purok 6 tikay malolos / sta .rita guiguinto bulacan

Can you please help me track my phone using my phone number
(Globe) 0932 446 6925 or my IMEl number 358535432732447?

Here are my supporting documents
https://www.dropbox.com/sh/rizn1b8lx1n1xkq/AACVLW7iYnNXB4L-86eTbE1La?dl=0

Regards,
Martinoel

April 8, 2022

Dear Mr. Martin Noel,

Greetings!

Thank you for your request dated Apr 07, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to your request

You may file your request/complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City, or to the nearest NTC Regional Office in your area. (visit the website www.ntc.gov.ph for the regional offices' address and contact details) Due to the challenges that we are facing now, we advise you to call first the office at 8-9213251 & 8-9267722 or the contact details of the regional office near you. It is available from Monday-Friday 8:00 AM-5:00 PM or email at [email protected]. Or you may visit the website of the NTC offices near you and you may be guided accordingly.

By calling the above numbers, the frontline services staff will give you further instructions and all the requirements for them to easily facilitate your request/complaint.

For lost/stolen cellphone unit/s, the following are the requirements:

1. Duly accomplished and notarized AFFIDAVIT OF
OWNERSHIP AND LOSS WITH UNDERTAKING [Form No. NTC
1-24]
Note: The Affidavit of Loss must indicate the IMEI of the
mobile phone and/or the SIM to be blocked.

2. Proof of Ownership, ANY of the following:
    2.1 Copy of Official Receipt of the mobile phone
    2.2 Box of the mobile phone with International Mobile Equipment 
           Identity (IMEI)
    
3. Copy of valid Identification
    3.1 Any government-issued ID or Passport
    3.2 For students, school ID
    3.3 For cases when ID is not available, Birth Certificate OR NBI 
          Clearance

Supporting Documents for Representative(s)
1. Authorization letter duly signed by the applicant and valid ID of the authorized representative.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
[email protected]
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

DIVINA N. DAQUIOAG
FOI Officer