You have submitted an FOI request
Date: Oct. 3, 2020, 12:31 a.m.
Your request is already in review
Your request was denied
Date: 2020-10-10 14:19:27.000000
How was your request?
Published by Department of Transportation(DOTr) on Oct. 3, 2020.
Requested from DOTr by J. De Villa at 12:31 AM on
Oct. 3, 2020.
Purpose: Terms and condition
Customer support
Complaint Against Cebu Pacific
Date of Coverage: 10/02/2020 - 10/02/2020
Tracking no: #DOTr-156851683413
Na late po ako ng 2mins sa pag check in sa flight ko in cebu pacific oct2 di na ako pinayagan dahil close na daw sila..kahit ano pagmaka awa ko kasi sinabi ko pa na first timer din ako. pinapatawag nalang ako sa agent nila for rebooking. Tinawagan ko agent nila at sabi sakin may babayaran daw ako 1,534 for rebooking flight of oct. 3. Pede po ba yon?
October 10, 2020 Dear Arnel Pulga, Greetings! Thank you for your request dated Oct 03, 2020 12:31:45 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for 2mins Late Check-in Cebupacific. Response to your request While our aim is to provide information whenever possible, in this instance this Office this office is not the proper portal to lodged your concern. However, you may wish to contact Civil Aeronautics Board (CAB) websitel at http://complaints.cab.gov.ph/. For further assistance you may review the FAQ section of the eFOI site: https://foipmo04082020015559-dot-efoi-ph.appspot.com/help. Thank you. Respectfully, DOTR-DM DOTR FOI Officer