Davao City Water District(DCWD)

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Date: Feb. 19, 2021, 12:02 p.m.

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Date: 2021-02-22 13:56:22.000000

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Date: 2021-03-25 15:42:41.000000

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2020 Customer Satisfaction Report

Published by Davao City Water District(DCWD) on Feb. 19, 2021.
Requested from DCWD by V. Vallejo at 12:02 PM on Feb. 19, 2021.
Purpose: Research
Date of Coverage: 01/01/2020 - 12/31/2020
Tracking no: #DCWD-747464668173

S.BILLONES Feb. 19, 2021, 12:02 p.m.

Hi! Good day! I would like to see on how you've done your report. Thank you.

J.DUHAYLUNGSOD Feb. 22, 2021, 1:56 p.m.

February 22, 2021 Dear Shama Grace, Thank you for your request dated Feb 19, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for 2020 Customer Satisfaction Report. We received your request on Feb 22, 2021 and will respond on or before Mar 16, 2021, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURDV0QtNzQ3NDY0NjY4MTczDA, for request with ticket number #DCWD-747464668173. Thank you. Respectfully, Jovana Cresta Duhaylungsod FOI Officer

A.NOBLE March 12, 2021, 9:21 a.m.

March 12, 2021 Dear Ms. Shama Grace Billones, I refer to my letter of Feb 22, 2021 12:02:08 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for 2020 Customer Satisfaction Report. In order for us to work further on your request, we need more information from you through the accomplished DCWD FOI form that we sent to you through your email address. Hoping that this e-mail will finally elicit a reply from you so we could consumate this request. You may call us through telephone number 235-3293 local 1612 to provide details about your request. During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Jun 04, 2021 01:16:48 AM, your request will be closed. We hope to hear from you at the soonest possible time. Thank you. Respectfully, Ariel Noble FOI Decision Maker

A.NOBLE March 25, 2021, 3:42 p.m.

March 25, 2021 Dear Ms. Shama Grace Billones, Greetings! Thank you for your request re: 2020 Customer Satisfaction Report Your FOI request is approved. We email the information you requested to your account. If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Ariel Noble FOI Decision Maker

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