National Telecommunications Commission(NTC)

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Date: Jan. 16, 2021, 6:30 a.m.

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Date: 2021-01-19 08:37:21.000000

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Date: 2021-01-19 09:10:54.000000

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1 Week of No Internet Connection

Published by National Telecommunications Commission(NTC) on Jan. 16, 2021.
Requested from NTC by D. Alicarte at 06:30 AM on Jan. 16, 2021.
Purpose: Formal Complaint against Converge ICT
Date of Coverage: 12/08/2020 - 01/16/2021
Tracking no: #NTC-873151494379

G.LAXAMANA Jan. 16, 2021, 6:30 a.m.

Hi, I would like to submit a formal complaint against Converge ICT solutions. It has been 1 week since we have reported the internet connection outage on our residence however Converge hasn't provided us any support to fix the problem. We've keep track of this issue every single day but no response from them. I'm losing hope on fixing this issue. It's only the first the month of the year and I already consumed 1/6 of my leave credits due to the negligence of Converge with this issue. Converge Ticket number# 004459776

D.DAQUIOAG Jan. 19, 2021, 8:37 a.m.

January 19, 2021 Dear Ghello, Thank you for your request dated Jan 16, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for 1 Week of No Internet Connection. We received your request on Jan 16, 2021 and will respond on or before Feb 06, 2021 06:30:01 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster05042017110000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04NzMxNTE0OTQzNzkM, for request with ticket number #NTC-873151494379. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 19, 2021, 9:10 a.m.

January 19, 2021 Dear Ghello Laxamana, Greetings! Thank you for your request dated Jan 16, 2021 06:30:01 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You filed a complaint against Converge ICT solution for 1 Week of No Internet Connection. Response to Request: In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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