Social Security System(SSS)

Hi, Please assist in processing ticket 0416133150. I am trying to claim unemployment benefits as an OFW who became unemployed in April 2024. However, I encountered an error on the online portal after entering my separation date: "Invalid separation date based on Membership type. You have chosen dates that fall during your SE or VM membership status. Please ensure that you are declaring the separation date from your previous employment. Should you need correction of records, please go to the nearest SSS branch office." I was advised by the Philippine Embassy in Singapore that my status must be updated to OFW, which can only be done internally by another department at the SSS head office. Despite multiply follow-ups via email, there was no progress. In February 2025, I visited the SSS branch in Bacoor and spoke with the branch head, but I am still awaiting confirmation of my status update. As the 1-year filing window for my claim expires in April 2025, I urgently request assistance in expediting this process. With the way things are going, I am sure it will even be more troublesome to claim this benefit if this filing window lapses. If an alternative filing method exists beyond the online portal, please advise. Otherwise, kindly process my request or confirm if a status update is indeed necessary. Looking forward to your prompt response. Best Regards, A