Social Security System(SSS)

Dear SSS Management, 

I am pleading your office to revert my payment be posted on my application for loan condonation, instead of posting to regular loan:
1.  I believe there was an error on your system or perhaps on my end,  when I am doing the process online.  The process did not proceed up to approval, where you could find the loan restructured amount with the breakdown of your monthy payment. But because I've seen how much DP will be paid, and I was able to pay it via online.  
2. Upon inquiry it was posted on a regular loan payment. And I was told that there was no remedy.  Which gave  so much dissappointment because I just wanted to settle it, to stop accumulating the penalty and interest.  
3. I acknowledged my mistake if there was, but saying that is has no remedy, was too much.  

I am pleading to whom it may concern that this will be addressed and give some advise on how oo settle this.

Here is my information:

AMY AZCUETA RIVERA
SSS-33-1809305-2

Dear eFOI user,
Your request is being denied because Freedom of Information (FOI) does not cover inquiries and concerns that disclose member information and details.
To address your concern, you may send an email at [email protected].
We also want to take this opportunity to remind you to be vigilant and refrain from displaying personal data on public platforms as this may be used in fraudulent activities.
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Thank you very much and stay safe.
Your right to request a review
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to the Chairperson of the SSS FOI Appeals Committee via email at [email protected]. Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Louie Anne S. Alalayin
FOI Officer
Social Security System