Philippine Deposit Insurance Corporation(PDIC)

Hi ! I would like to know if a digital bank like CIMB has their rights in continuously charging a high interest and late fees to my REVI CREDIT account even if they were able to endorse my account to a third party or collections agency.

Dear Ms. Eslira,
Mabuhay!
Thank you for utilizing the eFOI portal (www.foi.gov.ph) and exercising your right to information under Executive Order No. 2, s. 2016 on Freedom of Information in the Executive Branch.
We have received your request on Late fees and Charges, dated Feb. 22, 2025.
While our primary objective is to provide information whenever possible, we regret to inform you that the requested information is not available at this Office. However, we recommend reaching out to The Consumer Protection and Market Conduct Office of the Bangko Sentral ng Pilipinas at telephone number (+632) 8811-1277 (8811-1BSP) or thru email at [email protected] or [email protected] for further assistance.
For additional support, we encourage you to consult the FAQ section of the eFOI site: https://www.foi.gov.ph/help.
Your right to request a review
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to [email protected]. Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Joan De Leon
FOI Officer
Philippine Deposit Insurance Corporation