Office of the Vice President(OVP)

Good day!
I'm TRESIANNI C. RAYA and I am asking for financial assistance on behalf of my father, EMMANUEL R. RAYA.

My father is a 66 yeard old widower. He is a diabetic and currently undergoing dialysis. About 3 weeks ago, August 4, 2024 we rushed him to Senitarium Hospital Gingoog City because of difficulty of breathing. He was intubated but lost his heartbeat which prompted rescuciatation efforts. With God's intervention, he regained his pulse and we were referred here in Allied Care Experts Medical Center Butuan City, Agusan del Norte where he was promptly put in the ICU. 
To this day, August 26, 2024, we are still in the ICU and we are racking up bills. Currently, we owe the hospital minus the doctor fee, almost 700,000.00. My brothers and I are finding it difficult to sustain my father's daily hospital needs. We already pawned our land and our rice field.
We are putting a hard fight for our father but our resources are getting low. My brothers and I have already incurred loans. While our youngest is still in nursing school. I am also a cancer survivor so money is really tight.

We are asking the government for help and we implore you to hear our plea.

Thank you.

Dear eFOI user,
Mabuhay!
Thank you for utilizing the eFOI portal (www.foi.gov.ph) and exercising your right to information under Executive Order No. 2, s. 2016 on Freedom of Information in the Executive Branch.
We have received your request on Finacial Assistance, dated yesterday.
While our primary objective is to provide information whenever possible, unfortunately, we were able to determine that your request is a frontline service transaction and not a valid Freedom of Information (FOI) Request. Please be informed that the INFORMATION covered under Executive Order No. 2 pertains to official records, public records and to documents and papers pertaining to official acts, transactions, or decisions, as well as to government research data used as basis for policy development (Sec. 3). Thus, we are constrained to deny your request.
However, for medical assistance under our Public Assistance Program you may send us a message at [email protected].
For further information, you may give us a call at (02) 8370-1711.
For additional support, we encourage you to consult the FAQ section of the eFOI site: https://www.foi.gov.ph/help.
Your right to request a review
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to:
ATTY ZULEIKA T. LOPEZ
Undersecretary and Chief of Staff
Office of the Vice President
11F Robinsons Cybergate Plaza, EDSA, Mandaluyong City
Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
FOI Officer
Office of the Vice President