Dear eFOI user,
Greetings!
Thank you for your request dated today, made under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
You have filed a complaint using this portal.
I am pleased to inform you that your FOI request is considered a complaint in nature, and we suggest that you will address this to the Consumer Welfare and Protection Division of this office or you may visit this site https://ntc.gov.ph/telco-complaint/for you to file your complaint.
We also encourage you to contact the following Telephone Numbers for you to make a follow up of your filed complaint :
Telephone Number: 02-89213251: 02-89267722: 02-89204464
And for our Hotline, please call 1862.
Your right to request a review:
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to:
THE HONORABLE COMMISSIONER
National Telecommunications Commission
Senator Miriam P. Defensor-Santiago Avenue,
East Triangle, Diliman, Quezon City
email address: [email protected]
Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
DIVINA N. DAQUIOAG
FOI Officer
National Telecommunications Commission
