Dear eFOI user,
Thank you for your request dated yesterday, made under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
In view of your request, we quote the response of the Director of Legal Branch from a previous eFOI request. Please be informed that Section 10 of Republic Act No. 11934, the Subscriber Identity Module (SIM) Registration Act, and Section 2 of NTC Memorandum Circular No. 001-12-2022, the Implementing Rules and Regulations (IRR) of the SIM Registration Act, both state:
Disclosure of Information: Notwithstanding the provisions on confidentiality, the PTEs shall be required to provide information obtained in the registration process only upon the issuance of a subpoena by a competent authority pursuant to an investigation based on a sworn written complaint that a specific mobile number was or is being used in the commission of a crime, or that it was utilized as means to commit a malicious, fraudulent, or unlawful act, and that the complainant is unable to ascertain the identity of the perpetrator.
"Competent Authority" under Section 3(e) of the said Rules refers to "such law enforcement agencies, cybercrime prevention bodies, or prosecutorial offices, with subpoena powers, as established or created by laws, and relevant orders, rules, circulars, and regulations."
Therefore, a subpoena issued by the Philippine National Police or any other competent authority is necessary before a public telecommunications entity (PTE) may be required to disclose the requested information in your request.
While our primary objective is to provide information whenever possible, we regret to inform you that NTC is not the repository of all registered SIM Card numbers and we do not have any access to it. However, we recommend that you visit the concerned TELCO nearest you and seek for further assistance regarding that matter. For any other information concerning request for blocking of lost cellphones and in reporting text scam and spam, you may visit and file your complaints at our website at www.ntc.gov.ph or email [email protected]. You may also call at 89267722, 89204464, or 89213251 (Mondays to Fridays 8:00 A.M-5:00 P.M) or dial our 24/7 consumer hotline at 1862.
You may also contact G-Cash thru their hotline:
• Globe and TM (toll-free) - Call 2882
• Other networks* - Call (02) 7213-9999
*Toll charges may apply
For additional support, we encourage you to consult the FAQ section of the eFOI site: https://www.foi.gov.ph/help.
Your right to request a review:
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to:
THE HONORABLE COMMISSIONER
NTC Bldg., Senator Miriam P. Defensor-Santiago Avenue,
East Triangle, Diliman, Quezon City
Email address: [email protected]
Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
DIVINA N. DAQUIOAG
FOI Officer
National Telecommunications Commission
