Dear eFOI user,
Mabuhay!
Thank you for your request dated Oct. 16, 2024, made under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
While we aim to provide information whenever possible, please note that GCash is not regulated by the National Telecommunications Commission (NTC). It is, instead, a mobile money service regulated by the Bangko Sentral ng Pilipinas (BSP), allowing users to buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or other networks. For faster assistance, you may contact GCash Customer Care directly by emailing [email protected], calling their 24/7 hotline at 2882 from a Globe or TM mobile phone, or 02-2139999 from a landline. We also recommend visiting a GCash center in person or visiting their help portal at help.gcash.com.
Your right to request a review:
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to:
THE HONORABLE COMMISSIONER
National Telecommunications Commission
Senator Miriam Defensor-Santiago, East Triangle, Diliman, Quezon City
Please provide a detailed explanation of your dissatisfaction with our response within fifteen (15) calendar days from the date of receiving this response. We will conduct the review and communicate the result within thirty (30) calendar days from the receipt of your review request.
If you remain unsatisfied with the review, you have the right to appeal to the Office of the President under the Administrative Order No. 22, s. 2011.
To help us improve our services, we would also encourage you to copy the link below and open it to your URL or address locator for you to access and answer the Feedback Survey, for us to know how we assisted/served you.
https://forms.gle/X94UR3zqsJjMQvTPA
Thank you.
Respectfully,
DIVINA N. DAQUIOAG
FOI Receiving Officer
National Telecommunications Commission
