National Telecommunications Commission(NTC)

Hi, I am writing to report a complaint about Converge Customer Service. I have submitted a ticket concerning an issue with my modem that prevents my desktop computer from connecting to the modem without restarting the actual modem. Despite raising a ticket, the customer service team only tests the connection from their end and closes the ticket, claiming the issue is resolved. However, this does not address the problem. The issue is not with the internet connection itself but rather the modem's inability to connect other devices without restarting the modem. I have raised and respond to them multiple times that the issue was not resolved but they just doing the same thing by closing the ticket over and over again.