You have submitted an FOI request
Date: Sept. 12, 2024, 11:33 a.m.
Your request is already in review
Your request was denied
Date: 2024-09-16 10:31:47.141451
How was your request?
Published by National Bureau of Investigation(NBI) on Sept. 12, 2024.
Requested from NBI by V. Ramos at 11:33 AM on
Sept. 12, 2024.
Purpose: Return of stolen funds
Tracking no: #NBI-415638501193
Good day! I would like to report several unauthorized transactions regarding my former GCash account. The number in question is +639560795308. My phone was stolen from me on September 11, 2024, roughly between 06:30 - 07:30 A.M. I tried reporting it to GCash as soon as possible but I was not able to reach an agent through their hotline 2882 so I was forced to settle with their chat bot. During that time, the thieves managed to take funds from my debit account via GCash cash-ins amounting to 20,000 pesos in total. When I finally managed to reach a GCash agent via email, they said they cannot be held liable as I wasn't able to report it immediately. Per my bank's (BPI) recommendation, I now turn to the NBI for help with this as the money that was stolen from me is no joke and I would like to have it returned ASAP. Hoping for your kind consideration and reasonable response time. Thank you!
I would also like to add that the thieves took out a loan using my GCash number totaling 30,000 pesos. If in case the initial 20,000 cannot be returned, I'd like to have this loan invalidated instead as I did not personally initiate this.
Dear eFOI user,
Greetings!
We have received your request on Reporting Unauthorized GCash Transactions, dated Sept. 12, 2024.
As regards your concern, please be informed that the NBI-FOI team handles requests for documents, data or information on NBI programs and services. To file a complaint, request for investigation, or report any crime, kindly proceed to:
- Complaints and Recording Division (CRD), Vtech Tower, G. Araneta Avenue corner Ma. Clara St., Brgy. Sto. Domingo, Quezon City (FOR NCR RESIDENTS)
- Nearest NBI Regional or District Office (OUTSIDE NCR/PROVINCIAL)
Kindly submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf, as you file a formal complaint.
You may also send your complaint thru the link https://nbi.gov.ph/report-to-nbi/, or send an email to [email protected].
Thank you very much.
For feedbacks, kindly accomplish the form on this link:
https://docs.google.com/forms/d/e/1FAIpQLSdwrQp0NNz9JumfLqub3J1hFBKv4MpEPOYNJpL7fOaFtlR3qw/viewform
Respectfully,
FOI Officer
National Bureau of Investigation