Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

18 February 2025

Dear Requestor,

This refers to your FOI request received on 16 February 2025 via eFOI Portal of the Home Development Mutual Fund (Fund) wherein you are requesting to reset your Virtual Pag-IBIG App account.

In view of the foregoing, pursuant to the procedures outlined in the Pag-IBIG Fund's Freedom of Information Manual and Executive Order No. 2, s. 2016, we kindly request that you provide us with a copy of your valid Philippine issued ID for proper identification and our records purposes. Kindly send the scanned copy of your valid ID to [email protected]

Also, after submitting the requirements above, please be informed that your request will still undergo proper evaluation by various operating units concerned thus, an additional time is needed by our Office.

In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW

Thank you.

eFOI Receiving Officer