Department of Labor and Employment(DOLE)

Hi I would like to file a complaint regrading my previous company "Continental Global Business Services" I was trying to contact them via email and call from November 8 until now I didn't receive any response from them regarding my documents requested and backpay.

Dear eFOI user,
Mabuhay!
Thank you for utilizing the eFOI portal (www.foi.gov.ph) and exercising your right to information under Executive Order No. 2, s. 2016 on Freedom of Information in the Executive Branch.
We have received your request on Documents I need from my previous job, dated today.
While our primary objective is to provide information whenever possible, we regret to inform you that the requested information is not available at this Office. However, you may request for DOLE assistance using this link: https://sena.dole.gov.ph. 
Your right to request a review
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to Secretary Bienvenido E. Laguesma, DOLE Intramuros, Manila. Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
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Thank you.
Respectfully,
Josefina D. Pugate
FOI Receiving Officer
Department of Labor and Employment IV-A