Department of Human Settlements and Urban Development(DHSUD)

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Date: Nov. 29, 2024, 3:32 p.m.

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Date: 2024-12-02 18:07:58.596274

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Citizen's Charter of DHSUD

Published by Department of Human Settlements and Urban Development(DHSUD) on Nov. 29, 2024.
Requested from DHSUD by H. Sulangi at 03:32 PM on Nov. 29, 2024.
Purpose: Complaints and Refund Process
Tracking no: #DHSUD-106736520525

H.SULANGI Nov. 29, 2024, 3:32 p.m.

Hi. May I request what are the necessary steps or a Citizen's Charter on how to file complaints and seek assistance from the government when in comes to requesting refund from a Home Developer?

F.RECEIVING OFFICER Dec. 2, 2024, 6:07 p.m.

Dear eFOI user,

This refers to your request made under Executive Order No. 2, s. 2016 on Freedom of Information in the Executive Branch; specifically your request on Citizen's Charter on how to file complaints and seek assistance from the government relative to refund from a Home Developer.

Relative thereto, we noticed that the ID you submitted is unclear and unreadable. May we kindly request you to provide a clearer and more legible copy of your ID card. This will enable us to provide you with the best possible service. In addition, we attempted to reach you at the provided contact number, but it was unattended. Kindly confirm or update your contact information for easier communication.

To respond to the request with ticket number #DHSUD-106736520525, please use the reply function located on the eFOI portal at https://savethedatev211152018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyIAsSB0NvbnRlbnQiE0ZPSVBNTy01OTM3NzM2Njg1NjcM.

You will have 60 calendar days from the time of response to provide the requested information. We kindly request that you respond as soon as possible.

Thank you. Respectfully,
FOI Officer
Department of Human Settlements and Urban Development

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